PURCHASING FROM CANVAS ART CO.

Once your order and payment has processed through our secure checkout you will receive a confirmation email of payment and order.

WHEN WILL MY ORDER DISPATCH?

Orders are usually processed and shipped within 2-5 Business days (excluding public holidays) of purchase. When your order ships we send you an email you can also contact us via messenger or email: canvasartcoonline@gmail.com

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Australia - 7-16  Business days (in most cases a lot faster)

New Zealand -8-15 Business days (in most cases a lot faster)

All Other Countries -14 Business Days (No more than 28 Days in remote areas) 

Please Take Into Consideration Public Holidays Christmas etc 

For Logistic Reasons we may send your Canvases Separately.

*COVID‑19  Logistics Update

Expect some delays in domestic and international shipping due to the pandemic.

The factors contributing to delays include fewer domestic flights, international delays and increased volumes as people are now shopping online.

Thank you for your patience in this uncertain time.

HOW DO I TRACK  MY ORDER?

You Will Get a Email Within 2-5 business days with your tracking logistics number 

WHAT IS OUR RETURN POLICY 

You may cancel or amend your order within 36 hours of purchase.

We are committed to our customers and want you to be happy and satisfied.

We stand by our product and offer a 100% customer satisfaction.

Return the product to us undamaged and we will refund you.

*NOTE: we do not provide pre-paid shipping packages or COD to send products back to us.

You must send back unwanted Canvas at your own expense.

WHAT CARRIER DO YOUR ORDERS SHIP?

All orders are shipped via :  AUS Post NZ Post CAN Post US Post USP/USPS

ARE THERE DUTIES FOR ORDERS IN THE USA?

No there are no duties.

WHAT METHODS OF PAYMENT WE ACCEPT?

We Accept All Major Methods of Secure Payment: Paypal, Visa, Mastercard, Apple Pay, Google Pay and Amex